Returns and Refunds Policy

Return and Refund Policy

RETURNS / ITEM(S) EXCHANGES
You can return or exchange your item(s) within 30 days of receipt. Sale items can only be exchanged and partially refunded.

If you wish to exchange your current item(s) for other item(s) on our website, please contact us at support@londongent.uk.

If we offer you a free Item with free shipping, no more refunds apply on your order.

Items can be returned if the product matches the product listed in our store. They must be returned in their original condition, unused, and undamaged. We reserve the right to refuse returns if they do not comply with our return policy.

A return shipment must be sent with Track & Trace. The sender is always responsible for the shipment and the shipping costs.

How to return?

  1. Contact us at support@londongent.uk to receive the return address.
  2. Print your order confirmation and include it in the package.
  3. Send the package via your local carrier to our return address.
  4. We will refund your money within 10 business days, depending on the payment method you used.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected. Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Exchanges
If you wish to exchange an item, please contact us at support@londongent.uk for further instructions.

Shipping Costs
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.